The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Refund Policy. You should not rely on th

Refund Policy

At Siya Trading, we value your satisfaction and are committed to providing high-quality products and excellent customer service. If for any reason you are not completely satisfied with your purchase, we offer the following refund policy:

1. Eligibility for Refunds

• Product Condition: To be eligible for a refund, the product must be unused, in its original packaging, and in the same condition that you received it.

• Time Frame: Refund requests must be made within [X] days of purchase or delivery. After this period, unfortunately, we cannot offer a refund or exchange.

• Receipt or Proof of Purchase: A valid receipt or proof of purchase is required to process any refunds.

2. Non-Refundable Items

• Perishable Goods: Items such as food, flowers, and other perishables cannot be refunded.

• Personalized or Custom-Made Products: Products that have been customized, personalized, or specially made for you are non-refundable unless they arrive damaged or defective.

• Gift Cards and Vouchers: Gift cards and vouchers are non-refundable and cannot be exchanged for cash.

3. Damaged or Defective Items

• Reporting Issues: If you receive a damaged or defective item, please contact us immediately at [contact email or phone number] within [X] days of receipt. We will guide you through the process of returning the product and ensure a replacement or refund is processed promptly.

• Proof of Damage: We may request photographs or other evidence of the damaged or defective product to facilitate the refund or replacement process.

4. Refund Process

• Return Authorization: Before returning any products, please contact our customer service team to obtain a return authorization. Unauthorized returns may not be accepted.

• Return Shipping: Customers are responsible for the cost of return shipping unless the item is damaged, defective, or an incorrect product was shipped. Shipping costs are non-refundable.

• Refund Approval: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and automatically applied to your original method of payment within a certain number of days.

• Partial Refunds: In some cases, only partial refunds may be granted (e.g., if an item is not in its original condition, damaged, or missing parts for reasons not due to our error).

5. Late or Missing Refunds

• Processing Time: Refunds may take several business days to process depending on your payment method and financial institution.

• Checking Refund Status: If you haven’t received your refund within the expected time frame, first check with your bank or credit card provider. If you’ve done this and still haven’t received your refund, please contact us at [contact email or phone number].

6. Exchanges

• If you need to exchange an item for a different product, size, or color, please contact us at [contact email or phone number]. We will be happy to assist you with the exchange process, subject to availability.

7. Final Sale Items

• Items marked as “Final Sale” or “Clearance” are not eligible for returns, exchanges, or refunds.

8. Gifts

• If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

• If the gift wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.

9. Contact Us

• If you have any questions or need further assistance with your refund or return, please contact our customer service team at:

• Email: siya@tlac.co.ke

is article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific refund policies that you wish to establish between your business and your customers. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Refund Policy.

Having said that, a Refund Policy is a legally binding document that is meant to establish the legal relations between you and your customers regarding how and if you will provide them with a refund. Online businesses selling products are sometimes required (depending on local laws and regulations) to present their product return policy and refund policy. In some jurisdictions, this is needed in order to comply with consumer protection laws. It may also help you avoid legal claims from customers that are not satisfied with the products they purchased.

Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much, much more.