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SHIPPING POLICY

SHIPPING POLICY

Shipping Policy

At Siya Trading, we strive to deliver your orders promptly and efficiently. This Shipping Policy outlines the terms and conditions that apply to the shipping of products purchased from our website or store.

1. Processing Time

  • Order Processing: All orders are processed within [X] business days. Orders are not processed, shipped, or delivered on weekends or holidays.

  • Delays: If we are experiencing a high volume of orders, shipments may be delayed by a few days. We will notify you via email or phone if there will be a significant delay in your order.

2. Shipping Rates & Delivery Estimates

  • Shipping Charges: Shipping charges for your order will be calculated and displayed at checkout based on the delivery location and the shipping method selected.

  • Delivery Times: Estimated delivery times depend on your location and the shipping option you choose:

    • Standard Shipping: [X] to [Y] business days.

    • Expedited Shipping: [X] to [Y] business days.

    • Same-Day Delivery: Available in select areas, [conditions for eligibility].

Please note that delivery times are estimates and cannot be guaranteed.

3. Shipping Destinations

  • Domestic Shipping: We ship within [Country Name] and offer various shipping options to suit your needs.

  • International Shipping: [Do you ship internationally? If yes, specify the countries/regions. If not, mention that international shipping is not available at this time.]

4. Shipment Confirmation & Order Tracking

  • Order Confirmation: Once your order has been processed and shipped, you will receive a shipment confirmation email with tracking information. Please allow [X] hours for the tracking information to become available.

  • Tracking Your Order: You can track your order using the tracking number provided in the shipment confirmation email.

5. Customs, Duties & Taxes

  • Domestic Orders: For local orders, all taxes and duties are included in the purchase price.

  • International Orders: [For international orders, customers are responsible for paying any applicable customs duties, taxes, and fees. Siya Trading is not responsible for any delays caused by customs processes.]

6. Shipping Restrictions

  • P.O. Boxes: We do/do not ship to P.O. Box addresses.

  • Restricted Areas: Shipping to certain remote or restricted areas may incur additional fees or extended delivery times. We will notify you if this applies to your order.

7. Damaged, Lost, or Delayed Shipments

  • Damaged Shipments: If your order arrives damaged, please contact us immediately at [contact email or phone number] with your order number and photos of the damaged product(s). We will work with you to resolve the issue as quickly as possible.

  • Lost Shipments: If you believe your order is lost or delayed beyond the estimated delivery time, please contact us, and we will investigate the matter with the shipping carrier.

  • Responsibility: Once your order has been shipped and provided to the carrier, Siya Trading is not responsible for any delays, losses, or damages that occur during transit.

8. Undeliverable Packages

  • Incorrect Address: If a package is returned to us due to an incorrect or incomplete address provided by the customer, the customer will be responsible for any additional shipping costs to resend the package.

  • Unclaimed Packages: Packages that are unclaimed by the customer and returned to us may incur restocking fees and shipping charges. Refunds will be processed minus any applicable fees.

9. Returns and Exchanges

  • For information on returns and exchanges, please refer to our [Refund Policy].

10. Contact Us

  • If you have any questions or concerns about our Shipping Policy, please contact our customer service team at:

  • Email: [insert contact email]

  • Phone: [insert contact phone number]

Shipping Policy - The Basics 

Having said that, a Shipping Policy is a legally binding document that is meant to establish the legal relations between you and your customers. It is the legal framework for presenting your obligations to your customers, but also to address different possible scenarios that may occur, and what happens in each and every case. 

 

A Shipping Policy is a good practice and it helps both sides - you and your customers. Your customers may benefit from being informed about what they can expect from your service. You may benefit because people may be likely to shop with you if you have a clear Shipping Policy in place since there won't be any questions about your shipping timeframes or processes.

What to Include in the Shipping Policy

Generally speaking, a Shipping Policy often addresses these types of issues: the timeframe for processing orders; the shipping costs; different domestic and international shipping solutions; potential service interruptions; and much, much more.

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